Appointments

Due to the COVID-19 Pandemic our appointment system has changed.  This is to protect our patients and members of staff.

General Practitioner (GP)/Advanced Nurse Practitioner Appointments

You can now book on the day for a telephone consultation with a General Practitioner (GP) or an Advanced Nurse Practitioner (ANP).  Alternatively you can pre book a telephone consultation with a GP 24 hours before by using Patient Access.  The GP/ANP will telephone you to discuss your clinical concerns.  If the GP/ANP feels that he/she need to see you then you will be given a time slot to attend the surgery by the GP or ANP that you have spoken to.  You are to arrive three minutes before your appointment time and a face mask must be worn at all times whilst in the surgery.

Urgent Telephone Consultation

The Duty Doctor is required to deal with all emergencies on the day. The duty doctor provides telephone triage to patients who need on the day treatment. Where the problem cannot be dealt with over the telephone, duty doctor will arrange an appointment in the surgery for you. Each doctor works a ‘duty day’ on a rota basis and is not normally available for routine pre-booked appointments on that day.

South Worcestershire GP Services

South Worcestershire GP Services.  This service has been suspended at present due to the COVID Pandemic.

Home Visits

If you are unable to attend the Surgery, please make your request for a visit as soon as possible and before 10.00am on the day that it is required.

Home visits are at the discretion of the doctor. The service is there for those patients who are housebound or too poorly to come into surgery.

Please remember that we can often see patients more promptly and have better facilities for treatment at the surgery.  When you request a visit, please give the patients full name, age, address and telephone number and the reason for the visit. If you feel the problem is URGENT, please make this clear to the Reception Team . This information allows the doctors to plan their calls and urgent requests to be dealt with promptly.