CORONAVIRUS PATIENT GUIDANCE

Under current public health guidance we are currently not offering face to face appointments without patients being assessed first. Please read this carefully as the way we provide care has changed:

– If you need to speak to a GP we will book you in for a telephone consultation. If the GP needs to see you they will book you a face to face appointment.

-If you have any symptoms of COVID-19 (fever or temperature, a new cough and/or loss of sense of taste or smell) or if you have been in contact with any known or suspected COVID-19 cases then please do not come to the surgery but telephone us for further advice.

-To assist us in managing risk, please attend your appointments alone unless you need to be accompanied by a carer or parent.

As of Monday the 15th June 2020 all patients that are attending the surgery for a face to face appointment with a clinician will be asked to wear a face covering.  You will need to provide your own simple face covering, for example a scarf, bandanna or mask.  There are useful tips on the government website of how to make a face covering using things around your home.  For further guidance please click Government Website / Face Covering

-Please be aware that you may need to wait outside the surgery due to social distancing. You are welcome to wait nearby in your car where possible, but if waiting near the surgery please maintain social distancing.

-Please contact the reception team when you arrive for your appointment so we know you are waiting. We will contact you to ask you to come into the surgery when the clinician is ready.

-Please be aware that you may be asked several times if you have any COVID-19 symptoms, and we ask for your patience and co-operation in this – this is for the safety of staff and other patients.

We are most grateful for your kind assistance.

Yours Sincerely

DeMontfort Medical Centre

Coronavirus / Covid19 Advice

The NHS Worcestershire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available where possible. You can find the latest information and advice from Public Health England at:  www.gov.uk/coronavirus and on NHS.UK Website

  •  If you have a new continuous cough, and/or fever, loss of taste/smell you should stay at home and follow the guidance for yourself and your household regarding self isolation.  Stay indoors and do not be in close contact with anyone else. If your symptoms deteriorate NHS 111 have an online coronavirus service that can tell you if you need further medical help and advice on what to do: https://www.nhs.uk/conditions/coronavirus-covid-19/  Only telephone NHS111 direct if you are unable to go on-line. Do not go to a GP surgery, community pharmacy or hospital.
  • Testing is now available for anyone. To book a test please click: Book a test
  • The Test and Trace System is now in place.  If you test positive for Covid-19 you will be asked for details of people you have been in close contact with.   The Test and Trace Service could contact you to inform you that you have been near someone that had test positive for Covid-19.  Please follow the guidance given.
  • Follow the guidance for Social Distancing and when this is not possible follow the guidance and wear a mask/face covering.
  • Wash your hands more often than usual, for 20 seconds using soap and hot water.  Especially when you get home or into work, after coughing, sneezing and blowing your nose, after being in public areas, or when you eat or handle food. Use hand sanitiser if that’s all you have access to.    
  •  put used tissues in the bin straight away and wash your hands afterwards
  •  try to avoid close contact with people who are unwell
  •  do not touch your eyes, nose or mouth if your hands are not clean

At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.